Privacy Policy

Last updated: March 2026

MyeSIM ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

When you create an account or make a purchase, we may collect:

Name and email address
Payment information (processed securely by our payment providers)
Device information related to eSIM activation
Account credentials

Usage Information

We automatically collect certain information when you use our service:

IP address and browser type
Pages visited and time spent
Device type and operating system
Referring website

2. How We Use Your Information

We use the collected information to:

Process your eSIM orders and payments
Deliver eSIM activation codes and QR codes
Provide customer support
Send order confirmations and service updates
Improve our website and services
Prevent fraud and ensure security

3. Payment Processing

We do not store your payment card details. All payment transactions are processed through secure third-party payment processors (Stripe, Alipay, WeChat Pay, Google Pay) that comply with PCI DSS standards.

4. Data Sharing

We may share your information with:

eSIM providers: To fulfill your order and activate your eSIM
Payment processors: To process your payments securely
Service providers: Who assist in operating our platform
Legal authorities: When required by law

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and access controls to protect your personal information. However, no method of electronic transmission is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to data processing
Export your data in a portable format

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our service is used. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@myesim.com.