Refund Policy

Last updated: March 2026

We want you to be completely satisfied with your MyeSIM purchase. This policy outlines when and how you can request a refund.

Eligible for Refund

You are eligible for a full refund if:

eSIM not activated: You have not scanned the QR code or installed the eSIM profile on any device.
Technical failure: The eSIM cannot be installed due to a technical issue on our end.
Wrong plan delivered: The eSIM plan delivered does not match what was purchased (wrong country, data amount, etc.).
Duplicate purchase: You accidentally purchased the same plan twice.

Refunds cannot be issued if:

eSIM has been activated: Once the QR code is scanned and the eSIM profile is installed, the plan is considered used.
Incompatible device: The plan was purchased for a device that does not support eSIM. Please check compatibility before purchasing.
Coverage issues: Network coverage varies by location. We do not guarantee signal strength in all areas.
Unused data: Remaining data at the end of the validity period is not refundable.
Change of travel plans: Cancellation due to personal travel changes after eSIM activation.

Contact us at support@myesim.com within 30 days of purchase.
Include your order ID and the reason for the refund request.
Our team will review your request within 2 business days.
Approved refunds will be processed to your original payment method within 5-10 business days.

Full refund: For eligible plans that have not been activated.
Partial refund: May be offered at our discretion for activated plans with technical issues that significantly impacted service.

Once approved, refunds are typically processed within 5-10 business days. The exact timing depends on your payment provider:

If you have questions about our refund policy, please contact us at support@myesim.com.